CASE STUDIES

SBPCT (South Birmingham Primary Care Trust)

L Daniels Property Maintenance was selected to undertake on behalf of its client Midland Heart for SBPCT a total refurbishment of one of its assessment centers in 2006.

The essential criteria were:

• Refurbishment of kitchens
• Refurbishment of bathrooms
• Full electrical rewire including of all lighting to rooms and corridors
• Strengthen all internal corridor walls to withstand  impact
• Re modeling works
• New flooring throughout
• Total redecoration to all area’s
• Window replacement
• To complete all works before the end of September 2006
• To deliver the project within a budget of £270,000

Critically, all of the above criteria were met.

In our appointment Midland Heart adopted the terms, conditions, and specification under the Strategic Partnering Agreement with SBPCT. Quality control and overall contract administration were undertaken by Midland Heart and SBPCT staff.

Consultation was key to enable us to deliver the project on time and within budget as the works had to be done while the assessment center was kept open.

Tornado Repairs – July 2005

Following the devastation that was caused from the Tornado that hit South Birmingham in July 2005, L Daniels Property Maintenance Limited was approached by EC Harris (Consultants) on behalf of Midland Heart to provide repairs to damage caused.

Speed was of the essence as was capturing the correct information, specification and ensuring customer satisfaction. After completing repairs and renewal to roofs for 11 Focus Future Schemes (Subsidiary of Midland Heart) within three weeks we were again approached by EC Harris to undertake works to mainstream properties.

We used all of our resources to assist and help our client working to ensure minimal disturbance during this difficult time for all residents affected. Working closely with housing officers, insurance consultants, loss adjusters, residents and the local authority we completed:

• Roofing Repairs / Replacements to 47 mainstream properties
• Managed the safe removal of fallen trees
• Renewed  over 1000 meters of fencing
• Renewed and replaced broken windows
• Assisted in clearing specific areas to ensure the environment is restored
• Total works in excess of £550,000.00
• Received appraisal and accreditation form our client on services provided

Level Access Shower Replacement – Aids & Adaptations 2006/2007 – Midland Heart

Midland Heart appointed L Daniels Property Maintenance Ltd to undertake there aids and adaptation programme for 2006/2007 to 65 mainstream properties throughout the West Midlands. This programme is still on going, but to date we have achieved standards and delivered the project as requested by our client:

• Time in individual property 3 - 4 days
• Individual survey and specification to each property
• Photo’s taken before and after completion
• Delivery within budget
• Zero defects at handover
• Zero reportable Health & Safety incidents
• Customer satisfaction of 97%, this monitored with customer satisfaction questionnaires to date